The New York Times has an article about people not making phone calls anymore, so it's not just me. If you are not one of my best beloveds, I don't want to talk to you on the phone (you know who you are, because I call you). This is especially true of business and consumer stuff. If I can do it online, I will. My only exceptions right now are my stylist, which is a tiny business and they answer on the first ring, so no big deal, and sometimes my health care provider. The latter is slowly crawling into the 21st Century with the rest of us, but it's not complete. Some offices will make online appointments, some won't. I do not know why they love playing phone tag so much, maybe because of the lack of a paper trail. I had to pay $130 dollars just for my doctor to yell at me for not making an appointment when I did (in person), but his office lost it. So I tried to make another reservation after he had finished, and they said they didn't have "their calendar rea...